Frequently Asked Questions
Everything you need to know about your Cecil & Lou shopping experience.
What is the typical shipping timeframe for my order?
Standard orders typically ship within 3-5 business days. During peak seasons or sales events, processing may take slightly longer. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer personalized monograms on your clothing?
Yes, we specialize in high-quality embroidery and monograms. Please allow an additional 7-10 business days for processing on any personalized items. Note that monogrammed items are final sale and cannot be returned.
What is your return policy for non-personalized items?
We accept returns of unworn, unwashed items with tags attached within 30 days of the delivery date. To initiate a return, please visit our online return portal to print a prepaid shipping label.
How should I care for my Cecil & Lou garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. For items with delicate smocking or lace, hand washing is highly recommended.
How do I determine the best size for my child?
Our clothing generally runs true to size. We provide a detailed size chart on every product page to help you choose the perfect fit based on height and weight measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for flexible installment options.