Returns & Exchanges

At Cecil & Lou, we want you to be completely satisfied with your purchase. If your selection is not the perfect fit, we accept returns of unworn, unwashed, and non-personalized items within 30 days of delivery.

1

Review Eligibility

Ensure your items are in original condition with tags attached; please note that monogrammed or personalized items are final sale.

2

Initiate Return

Visit our online return portal with your order number and zip code to select the items you wish to send back.

3

Package and Label

Securely pack your items and attach the pre-paid shipping label provided through our portal to the outside of your package.

4

Refund Processing

Once your return is received at our warehouse, please allow 5-7 business days for your refund to be credited back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing